Refund Policy

Monthly subscribers get a 7-day refund window from the initial payment date. If unsatisfied within the first week, email billing@flow-forges.com for a full refund. Approved refunds are processed within 7 business days.

After 7 days, monthly subscriptions cannot be refunded for the current billing period. Cancel anytime to stop the next renewal — cancellation takes effect at period end, access continues until then.

The Launch plan includes a one-time setup fee + first month of service. Refunds on the setup portion are available only if setup work has not yet begun. Once we start configuring your Twilio number, persona, or qualification flow, the setup fee becomes non-refundable.

The monthly portion ($999 equivalent) follows the standard 7-day refund window. If you cancel after setup is complete but within 7 days of activation, the monthly portion is refunded; the setup fee is not.

• Subscription time beyond the 7-day refund window.
• Setup or onboarding fees once work has begun.
• Third-party costs incurred on your behalf (Twilio numbers, SMS usage).
• Accounts terminated for violating the Terms of Service.

1. Email billing@flow-forges.com using your registered email.
2. Include account email, payment reference, plan name, and reason.
3. We acknowledge within 1 business day, decide within 5.
4. Approved refunds sent within 7 business days — most see funds in 3–10 business days.

Please reach out before initiating a chargeback. We respond to all good-faith refund requests quickly and fairly. Chargebacks filed without prior contact may result in immediate account termination.